Effective Date: [26th April 2025]

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Thank you for purchasing InfinityVideo Lab AI. We are committed to providing a secure, high-performance hosting experience backed by premium support.

We understand that sometimes things don’t go as planned — which is why we offer a risk-free refund policy, outlined below:

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✅ 30-Day Money-Back Guarantee

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If you’re not satisfied with your InfinityVideo Lab AI purchase, you may request a full refund within 30 days of your original purchase date — no questions asked.

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No Refunds Will Be Issued:

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• After 30 days of purchase
• If a violation of our terms of service, fair usage policy, or abuse policy is detected
• For upgrade or OTO purchases unless clearly stated as refundable
• If significant usage of server resources has occurred (excessive bandwidth, CPU abuse, etc.)

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⚙️ DFY Services & One-Time Setup Fees

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Refunds for Done-For-You (DFY) services, custom setups, or domain-related purchases are not eligible, as these are manual services and begin processing immediately upon order.

 How to Request a Refund

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To initiate a refund request, please Open Support Ticket.

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 : https://infinityailab.softprohub.com/public/support-desk

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Please include your order ID, purchase email, and a brief explanation.

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Refunds are typically processed within 3–5 business days of approval.

ℹ️ Additional Notes

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• Refunds are issued to the original payment method only.
• If you initiated a chargeback or dispute with your bank or PayPal, your eligibility for a refund may be void.

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We believe in the value and performance of Multiverse AI, and we want your experience to be smooth, fair, and secure.

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If you ever have questions or need help, our support team is always here to assist you.

Refund Policy